Operating Procedure: HS-3-012 – Transportation Service Audits

Preamble

In addition to the Facility Audits and Fleet inspections performed by the Ministry of Transportation, HSTS shall perform annual audits to ensure contract and transportation service compliance.

Implementation

Bus Operator Audits

On an annual basis, HSTS shall contract the services of a third party Auditor who will perform a facility audit on all bus operators under contract with Halton Student Transportation Services.

Bus Route Audits

HSTS staff will conduct an annual audit of all bus routes through either an audit of GPS (Global Positioning System) data or by following/observing the bus while on route to/from school.  Bus route audits are conducted to ensure compliance with the Highway Traffic Act and may consist of any or all of the following:

  1. Following the bus;
  2. Observing students being picked up/dropped off at a bus stop;
  3. Visiting bus stop locations;
  4. Visiting school sites; and/or
  5. Reviewing both real time and historical GPS data

Audit results will be provided to the bus company for review and if required, follow up with the driver.

Revised: October 2020
Operating Procedure: HS-3-012 – Transportation Service Audits